SHIPPING AND RETURNS
Shipping Policy
At AfriToken Goodies, we strive to provide a seamless and reliable shipping experience for our valued customers. We offer worldwide shipping to ensure that our unique South African goodies can reach you, no matter where you are. Here are some important details regarding our shipping policy:
​
1. Processing Time: We aim to process and dispatch your order within 1-2 business days, excluding weekends and public holidays. Please note that during peak seasons or promotional periods, processing times may be slightly longer.
​
2. Shipping Methods: We partner with reputable shipping carriers to ensure safe and efficient delivery of your package. The available shipping methods will be displayed at checkout, and you can choose the option that best suits your needs.
​
3. Shipping Costs: Shipping costs vary depending on the destination and the weight of the package. The shipping fees will be calculated and displayed at checkout, giving you full transparency regarding the costs involved.
​
4. Estimated Delivery Time: The estimated delivery time will depend on your location and the chosen shipping method. Please note that unforeseen circumstances such as customs delays or weather conditions may affect the delivery time. Once your order is shipped, you will receive a confirmation email with tracking information to monitor the progress of your package.
Return & Exchange Policy
We want you to be completely satisfied with your purchase from AfriToken Goodies. If for any reason you are not, we offer a straightforward returns and refunds policy to ensure your peace of mind. Here are the key details:
1. Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Certain products such as perishable goods or personalized items may not be eligible for return due to their nature.
2. Return Process: If you wish to return an item, please contact our customer support team within 14 days of receiving your order. They will guide you through the return process and provide you with the necessary instructions.
3. Return Shipping: The cost of return shipping will be the responsibility of the customer unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service to ensure that the item reaches us safely.
4. Refunds: Once we receive the returned item and confirm its eligibility, we will initiate the refund process. The refund will be issued using the original payment method, and the processing time may vary depending on your financial institution.
Please note that certain products may have specific return policies or restrictions, which will be clearly communicated on the product page.
If you have any questions or concerns regarding our shipping and returns policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that your shopping experience with AfriToken Goodies is a delightful one.
​